Please See our Terms & Conditions and our Privacy Policy.
Shipping & Return Policy
Thank you for supporting independent art! Because fine art prints are delicate and often printed to order, we maintain specific guidelines to ensure your art arrives safely and looks pristine on your wall.
1. Shipping Policy
Fulfillment Time: All prints are handled with care. Standard open-edition prints ship within [3–5] business days. Limited-edition or hand-signed prints require up to [7–10] business days for custom processing and signing.
Packaging: Small prints (11×14 and smaller) are shipped flat in a heavy-duty, rigid mailer inside a protective archival sleeve.
Large prints are gently rolled in protective paper and shipped in a heavy-duty, crush-resistant artistic mailing tube.
Tracking: As soon as your order ships, you will receive a confirmation email with a tracking number.
International Shipping: We ship worldwide! Please note that international orders may be subject to local customs fees, duties, or VAT at the time of delivery. These fees are the responsibility of the customer.
2. Damaged in Transit (Our Guarantee)
We package everything securely, but if the mail carrier mishandles your package, we will replace it immediately.
Action Required: Please inspect your package upon arrival. If the tube or flat mailer arrives bent, crushed, or torn, take a photo of the outside packaging before opening it.
Timeline: Email us at support@jammedintel.com within 48 hours of delivery with your order number and photos of the damaged packaging and the print. We will ship a replacement out to you at no extra cost.
3. Returns & Exchanges
All prints are final sale and printed to order. We do not accept returns for buyer’s remorse, but will instantly replace any item damaged in the mail. Many artists prefer this to avoid holding stock they can’t resell.
Because fine art prints are highly delicate and easily damaged by natural skin oils or improper handling, we have a strict return protocol:
Return Window: You must contact us to initiate a return or exchange within 7 days of the confirmed delivery date. Returns requested after 7 days cannot be accepted.
Condition Requirement: Prints must be returned unframed, unaltered, and in their original packaging. If a print is returned with creases, finger smudges, scratches, or dog-eared corners due to improper re-packaging, a refund cannot be issued.
Return Shipping Costs: The customer is responsible for return trackable shipping costs and insurance. We highly recommend keeping your tracking number, as we cannot refund items lost or damaged on their way back to our studio.
Restocking Fee: Because each piece is custom-printed to order, non-damaged returns are subject to a **[15% or 20%] restocking fee, which will be deducted from your final refund. Original shipping costs are non-refundable.
Artist Care Tip: When your print arrives, please handle it only by the edges or wear clean cotton gloves. Allow rolled prints to flatten naturally under a few clean, heavy books for 24 hours before framing. Do not use tape or glue on the print surface.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
For items purchased on Amazon.com, our policies do NOT apply and we are NOT responsible for any part of the shipping of products purchased on the Amazon.com platform.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@jammedintel.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@jammedintel.com and send your item to: 27078 S Coopers Hawk Rd Amado, AZ 85645
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
27078 S Coopers Hawk Rd Amado, AZ 85645
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@jammedintel.com for questions related to refunds and returns.